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2023 Awards For Excellence winners: Celebrating excellence in Australia's private hospitals

Tuesday 28th March, 2023

EMBARGOED UNTIL 12.05 TUESDAY 28 MARCH 2023
Tuesday, 28 March 2023

2023 Awards For Excellence winners: Celebrating excellence in Australia's
private hospitals
The Australian Private Hospitals Association (APHA) is thrilled to announce the winners of the 2023 Awards For
Excellence, which celebrate clinical excellence, innovation and improved staff wellbeing in Australia's private
hospitals.

APHA CEO Michael Roff said the Awards are an opportunity for hospitals to share their innovative projects with
peers, with a view to providing a platform for them that others can emulate.

"We reintroduced the Awards in 2020 to celebrate the high-quality care Australians receive in private hospitals, but
also to offer a way for hospital executives to learn from industry exemplars. We have a session at our APHA National
Congress each year dedicated to the Awards which aims to provide a snapshot into the finalists' programs to
provoke thoughts and conversations about how that excellence could be shared," he said.

Mr Roff said the high standard of entries in each of the Award categories showed how much private hospitals had
been able to achieve, while continuing to manage COVID-19 patients and deal with the significant challenges posed
by ongoing workforce shortages.

The Awards are judged by a panel that includes the APHA CEO, the Chair of the Consumer Health Forum and the CEO
of Commission for Safety and Quality in Health Care.

The Awards were presented at the APHA Gala Awards Dinner held in Sydney Monday 27 March 2023.

Clinical Excellence: Quality of care and patient outcomes
Finalists:
Epworth HealthCare – Voluntary Assisted Dying Model Of Care
Sydney Adventist Hospital – Quality Improvement In Interventional Angiography
Winner: Robina Private Hospital – Older Persons Mental Health Program
Consumer Partnership
Finalists:
Wollongong Private Hospital - Consumer Representative Committee Initiative
Hurstville Private Hospital - Self Pay Surgery
Winner: Epworth HealthCare – Clinical Service Improvement Team
Specific Award Category 2023: Staff engagement and wellbeing
Winner: Bethesda Health Care - Work Health and Safety Staff Wellness Survey
The following page outlines the winning programs.

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Clinical Excellence Quality of care and patient outcomes
Robina Private Hospital
Program: Older Persons Mental Health Service
Synopsis:
Robina Private Hospital's Older Persons Mental Health Service provides care for older people suffering from mental
health conditions, cognitive disorders and medical co-morbidities.

The Older Persons Mental Health Service has grown to support the demands of providing services for patients who
are cognitively impaired and has worked to ensure an inclusive and supportive environment. The Healthy Minds Day
programs have increased significantly, and the program has adopted continued quality improvement to ensure best
practice. Staff and health professionals have completed online learning provided by Dementia Australia to become a
'dementia friend', raising awareness and staff engagement for dementia services in the hospital, improving patient
experience.

Inpatient care is a collaborative environment and Older Persons Mental Health works alongside a multidisciplinary
rehabilitation team and collaborates with allied health professionals and physicians to create a multifaceted
program.

The hospital has recruited consumer and carer feedback to improve the program and reduce waiting lists.

Preassessment nurse triage for memory clinic referrals has been developed to support the communication and
booking process to improve attendance, gain collateral from treating general practitioners as pre-diagnostic work up
and provide carer and patient information prior to attendance.

Services are regularly reviewed, and issues identified and improved at structured committee meetings and craft and
peer group sessions and action plans are created for areas of improvement.

Judges' comments: This is an excellent model and is able to be replicated widely through the professional networks
and collaboration developed with national and other organisations. There has been demonstrative improvement to
clinical services and outcomes and detailed involvement of hospital team members at every level and throughout.

Involvement of consumers/patients and carers has occurred throughout, and their feedback has been acted upon to
make improvements to services.

Consumer Partnership
Epworth HealthCare
Program: Clinical Service Improvement Team
Synopsis: During 2021 – 2022 Epworth HealthCare sought to develop the Partnering With Consumers Strategy it
rolled out in 2020. The Strategy aims to ensure consumers have a voice in shaping and influencing Epworth
HealthCare's services, not only at point of care but also in planning, design, delivery and evaluation.

In 2021-2022 the hospital group focused on implementing systems and processes to support embedding its strategy
to ensure partnerships with consumers were meaningful. Epworth HealthCare saw an organisational shift in the
attitudes and approaches to consumer partnerships, with staff and doctors embracing the consumer voice. The
initiative centred around enhancing the role of Consumer Advisors and has resulted in the level of consumer
engagement across the organisation progressing along the continuum of participation. Pre-2021 consumer
partnerships mainly involved 'informing' or 'consulting' with consumers, but now it has Consumer Advisors
'collaborating' across all levels of the organisation, and within the various sites and services.

Key highlights include:
• Consumers on research committees
• Patient Experience Survey working group - the survey is more user friendly and contains questions that have
been recommended and reviewed by patients
• Sentinel events- Consumer Advisors contributing a consumer perspective and other viewpoints as part of the
investigation and learnings has enhanced the sentinel event review process and outcomes.

•
•
•

Feedback on digital technologies has helped to improve the user experience for other patients.

Consumer involvement in patient materials has helped ensure they are easy to understand and meet the
needs of patients.

Consumer partnerships have helped ensure services meet the needs of patients and families.

Judge's comments: An excellent model which could and should be replicated across all hospitals! Demonstrable
evidence of involving consumers in co-design and collaboration at all levels and across the board.

Specific Award Category 2023: Staff engagement and wellbeing
Winner: Bethesda Health Care - Work Health and Safety Staff Wellness Survey
(There was only one finalist in this category).

Synopsis:
Bethesda Health Care undertook a staff well being survey with a difference, and surveyed employees on all aspects
of their lives, not just the work environment. The survey was completed by 55 percent of staff, 80 percent of whom
said Bethesda was a 'great' place to work. It also provided insights into areas where staff sought more education and
training including:
a) having difficult conversations at work
b) dealing with and managing conflict and
c) giving effective and constructive feedback.

Bethesda responded by developing guidance material, offering training sessions and is developing a training package
to address other key elements from the survey.

In June 2023, Bethesda will undertake a second "Pulse" survey to measure the effectiveness of the Action Plans and
other workplace cultural initiatives.

Bethesda Health Care understands that staff who are engaged and feel valued have a positive impact on the patient
care experience and clinical outcomes. Patient satisfaction scores remain very high.

Judge's comments: A very good application demonstrating commitment to staff wellbeing. Demonstrates that staff
wellbeing is linked to patient satisfaction e.g. "Patient satisfaction feedback data is closely monitored at Bethesda
and as of December 2022 the Net Promoter Score was at an encouraging 9.5 out of 10."
-ENDSMedia contact: Frith Rayner, Director Communications and Marketing, 0413 971 999.

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